In today’s media environment, Customer service is a highly important part of every small business. That level of customer service is much more than a value added; its necessity and the key to good customer service is building good relationships with your customers.
Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression and keep returning. A happy customer will return often and is likely to spend more.
This article provided by Forbes is a great example on how to help speed up the customer service and customer experience to match accelerated customer expectations.