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Slow Down Like Starbucks: Great Customer Service Is Fast, But Never Rushed

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In today’s media environment, Customer service is a highly important part of every small business. That level of customer service is much more than a value added; its necessity and the key to good customer service is building good relationships with your customers.

Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression and keep returning. A happy customer will return often and is likely to spend more.

This article provided by Forbes is a great example on how to help speed up the customer service and customer experience to match accelerated customer expectations.

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